Client information
A range of pages have been prepared on various aspects of the Australian Government Hearing Services Program (the program) that may be useful for clients.
Hearing services available through the program
Here you can find information about the hearing services available to clients through the program, including finding a provider, what to expect at your appointment, specialist hearing services, accessing services during a natural disaster, and services for clients with cochlear implants.
Hearing devices available through the program
Information on the types of hearing devices available under the program, maintenance agreements, advise on using a hearing device, and replacing a lost or damaged
Fully subsidised or partially subsidised devices available through hearing service program
Information for veterans
Information on hearing services for Department of Veterans’ Affairs (DVA) clients.
The Australian Government Hearing Services Program (the program) provides eligible people with access to hearing services. This program is managed by the Department of Health (the Department).
You are eligible to receive hearing services through the program if you are a DVA client and are one of the following
- the holder of a DVA Gold Card issued for all conditions
- the holder of a DVA White Card issued for conditions that include hearing loss
- the holder of a DVA Pensioner Concession Card or
- a spouse or dependent of a person in one of the above categories
Hearing services provided through the program include
- choice of hearing services provider
- a comprehensive hearing assessment
- ongoing advice and support and
- if needed, access to a range of fully subsidised hearing devices to assist in managing hearing loss, and a contribution to maintenance and repair
Am I eligible to receive fully subsidised hearing services?
Eligibility to the program is set out in legislation. This information is general advice only, you should check your eligibility prior to making an appointment for services.
Voucher component of the program
You are eligible for the voucher component of the program if you are an Australian citizen or permanent resident 21 years or older and you are
- a Pensioner Concession Card holder (eligibility for a PCC does not include people on newstart who are single or couples with no dependents or carer responsibilities).
- a Department of Veterans’ Affairs Gold Card holder
- a Department of Veterans’ Affairs White Card holder (hearing specific conditions)
- a dependent of a person in one of the above categories
- a member of the Australian Defence Force1
- referred by the Disability Employment Services (Disability Management Services) Program
Please note that a Seniors Health Card does not provide eligibility for the program.
If you are a young adult aged 21 to 25 (inclusive) you can choose to receive services through either the Voucher Program (if you meet one of the eligibility criteria listed above) or through the CSO Program (details below).
Voucher services are provided by a network of hearing services providers throughout Australia.
Eligibility checker click here for more information
