RETURNS POLICY

30-day hearing aid trial, with money-back satisfaction guarantee from the 1st fitting date. After 30 days hearing aids can NOT be return for credit or replacement.

Warranty

manufacturer warranty- 3-years warranty for partially subsidised hearing aids. And 1 year for fully subsidised hearing aids, ( For hearing aid supplied under hearing service program)

For all private client ( not eligible for subsidised hearing aid) – manufacturer warranty is 3-years. from the date of 1st fitting or supplied to you.

 

Replacement Devices

If you lose or damage your device/s beyond repair, you may be asked to pay full device/s cost. ( Depends on type of hearing aid provided to you – HSP/PRIVATE)

MAINTENANCE AND Repairs

You can choose to enter into an annual Maintenance Agreement that will cover you for the costs of maintenance, batteries and repairs for your device/s. The Australian Government subsidises program maintenance agreements, however you may be asked to pay a client co-payment and this amount may be indexed annually. The program sets the maximum maintenance co-payment for fully subsidised devices. Partially subsidised devices may incur a higher maintenance co-payment and additional repair costs.

Please note, if you do not agree to enter into a Maintenance Agreement, the full cost of batteries and any servicing (including repairs outside the warranty period), will be at your own expense.

warranties cover manufacturing faults and defects, but will not cover wilful damage, misuse, abuse, neglect or failure due to dirt, moisture, wax blockage, wax damage or battery leakage. The warranty covers persons residing in Australia only.

INSURANCE

If you have private health insurance please check with your provider/private health insurance company about any rebates you may be entitled to. If you purchase device/s, you should consider insurance cover for your device/s.