Last Amended: March 11, 2020

Return Policy
We offer a 30 days trial period from the 1st fitting date and you can return the device during that time. There is no fee for returning the device during the trial period. If you return the device after this time, the cost to the client amount you paid cannot be returned to you. Australian consumer laws apply.

Warranty
The manufacturer’s warranty for the device is 3 years. The warranty covers for any defect in design, materials or workmanship. Please note that warranty does not cover damage caused by accidents or misuse.

Replacement Devices
If you lose or damage your device/is beyond repair, you may have to pay full price of hearing aids. We strongly recommend you to opt for hearing aid insurance through your home & content insurance or any other insurance provider.

Maintenance and Repairs

You can choose to enter into an annual Maintenance Agreement which will cover the cost of maintenance, batteries and repairs for your device/s. The Australian Government subsidises program maintenance agreements, however you may be asked to pay a client co-payment and this amount may be indexed annually. The program sets the maximum maintenance co-payment for fully subsidised devices.

Partially subsidised devices may incur a higher maintenance co-payment and additional repair costs

Please note, if you do not agree to enter into a Maintenance Agreement, the full cost of batteries and any servicing (including repairs outside of warranty period), will be at your own expenses.

Insurance

If you have private health insurance please check with your provider/private health insurance company about any rebates you may be entitled to. If you purchased device/s, you should consider insurance cover for your device/s.

Device Supply Disclosure

We are an independent hearing provider and can supply and maintain all devices available through the program. We do not have preferred supplier arrangements in place and the business or staff do not receive any rewards for any device recommendation.